William Street, Woolloomooloo
Contact the Woolloomooloo restaurant
Use this page for pickup questions, catering enquiries, and anything else about the William Street shop. Ordering itself runs through the restaurant, the GYG app, or a delivery platform — so this is for the questions around those paths.
Calling the restaurant
The direct number is +61 2 9358 1234. It is the fastest route for anything time-sensitive: checking today's hours, confirming what is available, placing a takeaway order, or asking about a large pickup. During busy service periods the phone may take longer to answer, so calling outside the lunch and early evening rush tends to work better.
Phone
+61 2 9358 1234
Send an enquiry
If your question is not urgent, this form reaches the site's contact inbox. Include what you are asking about, roughly when it happened, and how to reach you — vague messages take longer to resolve.
Enquiries sent through the form are not monitored around the clock. Urgent matters should go to the phone number. Read our Privacy Policy for how your details are handled.
Pickup, takeaway and catering
Most pickup questions come down to timing and availability. Whether an order is ready, how long a large order takes, and what is running today are all things the restaurant can answer on the spot. Note that this site cannot check or change an order placed elsewhere.
Is my order ready yet?
Call the shop. Only the restaurant can see the state of an order and how far along it is.
Phone
How long does a large order take?
It depends on the size and the time of day, and the kitchen can give you a realistic window when you call ahead.
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Office lunch or an event
Call the restaurant directly rather than ordering through an app. Larger orders take longer to assemble, and advance notice matters more than the size of the order itself.
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Collecting for a group
Calling ahead gives the kitchen notice and shortens the handover when you arrive. The William Street location is a short trip from most of the CBD fringe.
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Delivery platform issues
If your problem is with a delivery order, the platform that took it is the place to raise it. Those apps handle courier assignment, fees, tracking, and refunds, and the restaurant cannot see or amend orders placed through them. This distinction catches people out regularly, so it is worth checking which app you used before you call.
Who handles what
- The restaurant — pickup timing, availability, large orders, catering planning.
- Uber Eats and DoorDash — couriers, delivery fees, tracking, and refunds for orders placed with them.
- This site — corrections and feedback about the guide itself, nothing order-related.
Corrections, feedback and what to expect
If you spot something out of date, this is the place to report it. Hours change, platform coverage shifts, and a guide that does not keep up stops being useful. Feedback about the guide itself is welcome through the form. It does not reach the restaurant's management, so anything about a specific experience or order should go to the shop or the platform instead.
Enquiries sent through the form are not monitored around the clock, so allow a reasonable window for a reply. Urgent matters should go to the phone number. Order-related queries are faster to resolve with the restaurant or the platform directly, since neither this site nor its inbox has access to order records.
Find the restaurant
Guzman y Gomez Woolloomooloo sits on William Street, a short walk from the harbour end of the city and an easy stop on the way through to Kings Cross. Indoor seating, takeaway at the counter, and pickup for orders placed by phone or app.
Address
Shop 1/140 William St, Woolloomooloo NSW 2011
Open daily
10:00 – 22:00
Phone
+61 2 9358 1234
The address for the William Street shop — opening the map starts from wherever you are.
Common questions
Four things that come up most often when people get in touch about the Woolloomooloo shop.
Can I place a pickup order through this site?
No. Call the restaurant or use the GYG app. This site does not process orders.
Who do I contact about a delivery problem?
The delivery platform you ordered through. They handle couriers, fees, and refunds.
How quickly will I get a reply to a form enquiry?
The inbox is not monitored continuously, so allow a reasonable window. For anything urgent, call the restaurant.
Can I arrange catering here?
Call the restaurant directly on +61 2 9358 1234 so the kitchen can plan for the order size and timing.
Need an answer now? Call the shop.
Pickup, takeaway, catering and today's availability all come back faster on the phone than through the site's inbox.